At Squadz360

At Squadz360

we understand the challenges e-commerce businesses face because we've been there. With over 5 years of hands-on experience in the e-commerce world, we helped a US-based fashion brand scale to $12 million in just 3 years. Along the way, we saw firsthand how critical customer service is to a brand’s success—both in building loyalty and driving sales.

we understand the challenges e-commerce businesses face because we've been there. With over 5 years of hands-on experience in the e-commerce world, we helped a US-based fashion brand scale to $12 million in just 3 years. Along the way, we saw firsthand how critical customer service is to a brand’s success—both in building loyalty and driving sales.

Story

Our Founder’s Journey

Our Founder’s Journey

From managing paid media and launching websites to handling customer inquiries, our founder has been immersed in e-commerce since 2017. Working with a growing team, it became clear that scaling a business often comes with a hidden challenge: keeping up with customer service. Delayed responses and unorganized processes left customers frustrated, impacting both reputation and revenue.

From managing paid media and launching websites to handling customer inquiries, our founder has been immersed in e-commerce since 2017. Working with a growing team, it became clear that scaling a business often comes with a hidden challenge: keeping up with customer service. Delayed responses and unorganized processes left customers frustrated, impacting both reputation and revenue.

From managing paid media and launching websites to handling customer inquiries, our founder has been immersed in e-commerce since 2017. Working with a growing team, it became clear that scaling a business often comes with a hidden challenge: keeping up with customer service. Delayed responses and unorganized processes left customers frustrated, impacting both reputation and revenue.

That experience inspired the creation of Squadz360, leveraging the talented workforce in Algeria to deliver high-quality, affordable customer service solutions to e-commerce businesses in the US and beyond.

That experience inspired the creation of Squadz360, leveraging the talented workforce in Algeria to deliver high-quality, affordable customer service solutions to e-commerce businesses in the US and beyond.

That experience inspired the creation of Squadz360, leveraging the talented workforce in Algeria to deliver high-quality, affordable customer service solutions to e-commerce businesses in the US and beyond.

Our Values

Our Values

Our Values

Quickly identify and address problems with advanced AI-driven insights.

Quickly identify and address problems with advanced AI-driven insights.

Quickly identify and address problems with advanced AI-driven insights.

Affordability with Quality

We know budgets matter, but your customers deserve the best—that’s why we deliver both

Technical Expertise

From AI integration to efficient processes, we take a modern, innovative approach to customer service.

Customer-Centric Focus

Your customers are the heart of your business, and we treat them that way.

Our Purpose & Promise

Elevating Your E-commerce Success

Elevating Your E-commerce Success

We exist to transform your customer service operations, offering innovative solutions that drive growth while reducing costs. Our goal is to make excellence affordable and achievable for every e-commerce brand.

Our goal

Our goal is to become the leader in e-commerce customer service solutions, giving founders and CEOs peace of mind. As we grow, we’re committed to staying ahead of the curve with cutting-edge technology, AI, and a highly skilled team dedicated to your success.

What We Offer

What We Offer

What We Offer

With a dedicated Customer Success Manager, rigorously trained agents, and affordable pricing, we ensure your customers are in good hands. Partner with us to elevate your customer support while focusing on your brand’s growth and reputation.

With a dedicated Customer Success Manager, rigorously trained agents, and affordable pricing, we ensure your customers are in good hands. Partner with us to elevate your customer support while focusing on your brand’s growth and reputation.

With a dedicated Customer Success Manager, rigorously trained agents, and affordable pricing, we ensure your customers are in good hands. Partner with us to elevate your customer support while focusing on your brand’s growth and reputation.

Why We Exist

Why We Exist

Why We Exist

We believe great customer service shouldn’t be a luxury—it’s essential for growth. That’s why we built Squadz360, a company dedicated to providing outstanding support at an affordable price. By partnering with us, you save time, money, and resources while ensuring your customers are well taken care of.

We believe great customer service shouldn’t be a luxury—it’s essential for growth. That’s why we built Squadz360, a company dedicated to providing outstanding support at an affordable price. By partnering with us, you save time, money, and resources while ensuring your customers are well taken care of.

We believe great customer service shouldn’t be a luxury—it’s essential for growth. That’s why we built Squadz360, a company dedicated to providing outstanding support at an affordable price. By partnering with us, you save time, money, and resources while ensuring your customers are well taken care of.

Our mission

Our mission is simple

Our mission is simple

to help e-commerce brands grow by taking care of their customers. Outsource your support to us, and focus on what matters most—scaling your business and creating exceptional products. As a bonus, we’ll help you save $100K+ annually without compromising quality.

Impossible

Impossible

Impossible

We’re here

We’re here to help your e-commerce brand thrive. Let us handle your customer service challenges so you can focus on building a brand your customers love.